Terms & Conditions

1. Who We Are

NiceToMeetYou.ai is the trade name of NiceToMeetYou LLC, a Kansas limited liability company (“NiceToMeetYou.ai,” “we,” “our,” or “us”). Our principal mailing address is 8101 College Blvd Ste 130 PMB 534573, Overland Park, KS 66210-2793 USA. You can reach us through the contact form.

2. Acceptance of Terms

By creating an account, booking an experience, or otherwise using our website and web app (on desktop or mobile) or our services (collectively, the “Platform”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Platform.

3. Eligible Users

To use the Platform, you must meet all of these conditions:

• You are at least 18 years old. For Events that serve alcohol, you are also of legal drinking age where the Event takes place.
• You are using the Platform for personal, non-commercial purposes.
• You have full authority to enter into these Terms and are not barred by law from doing so.
• You have not been removed from the Platform previously unless we provide written permission to return.

4. Services We Provide

We curate dining and social experiences by using the Google Places API to identify local venues where members can vote and coordinate meetups (“Events”). Our matching engine blends structured quiz inputs, AI-driven compatibility data, and scheduling tools to assemble matched tables. Through the Platform, you can complete onboarding, manage subscriptions, reserve seats, redeem invite codes, coordinate with your table through chat and venue voting, access table games and Persona features, and view post-event feedback.

We may also collaborate with local leads, restaurants, or community partners in the future to enhance event offerings. While we strive to provide accurate event details, we do not guarantee availability, venue selection, table composition, or outcomes. Venue services, food, and beverages are provided by third parties, who remain solely responsible for their own offerings.

5. Account Registration & Security

• Provide current, complete, and accurate information when creating your account.
• Safeguard your login credentials. You are responsible for all activity under your account.
• Notify us immediately through the contact form if you suspect unauthorized access.

6. Subscriptions & Payments

• Subscriptions: Subscriptions renew automatically for the period disclosed at checkout until you cancel through the Stripe customer portal or by contacting support. Cancel before your renewal date to prevent the next charge. We send renewal reminders where required by law.
• Membership Area: Your subscription is billed in the local currency of the city where you subscribe and covers every city priced in that currency, plus any city where membership costs the same or less. In cities where membership costs more, you may book a limited number of tables while traveling, as described in our FAQ. To use the Platform regularly in such a city, you must switch to that city's plan.
• Seat Reservations: An active subscription is required to reserve seats, join last-minute opportunities, or send bring-a-friend invitations. Food and beverage costs are paid directly to the venue unless we explicitly state otherwise.
• Payment Processing: We use third-party payment providers (currently Stripe). By submitting payment information, you authorize us and our processor to charge the applicable amounts. We do not store full payment card numbers on our servers.
• Cancellations & Strikes: Cancel a reservation at least twelve (12) hours before the Event starts. A later cancellation adds one strike to your account, and a no-show adds two. We may waive strikes when a table falls below the minimum table size, when you joined through a last-minute seat within the cool-off window, or when NiceToMeetYou.ai cancels the Event. If you reach three (3) strikes, we cancel your subscription and your upcoming reservations and block new bookings for thirty (30) days. Your strikes reset when the block ends, and you can then subscribe again.
• Refunds: Your subscription pays for access to the Platform, not for a specific Event. We do not refund subscription fees for canceled or missed Events, or when your subscription is canceled because of strikes, except where the law requires a refund.

7. Changes & Cancellations

Event times, locations, menus, and guest lists may change. Our scheduling engine may reassign you to a comparable table to balance table size or compatibility. We will notify you as soon as practical. We reserve the right to decline or cancel any reservation for reasons including capacity limits, safety concerns, or payment issues.

8. Your Responsibilities

• Use the Platform lawfully and respectfully.
• Do not misuse personal information shared by other guests.
• Follow community guidelines, safety instructions, and lead directions.
• Keep your profile, compatibility quiz, and booking preferences accurate so the matching engine can work effectively.
• Honor reservations you claim or cancel in time for the backfill process to find a replacement.
• Pay all applicable fees on time.
• Do not attempt to interfere with the Platform’s operation or security.
• Provide honest, respectful reviews and feedback. Do not game badges, XP, or Real-World Feedback Reports.

9. Prohibited Conduct

In addition to our Community Guidelines, you agree not to:

• Reverse engineer, scrape, or access the Platform to build a competing service.
• Use automated tools (bots, spiders) without our written consent.
• Post or transmit malicious code.
• Impersonate any person or entity.
• Solicit others for commercial purposes without permission.
• Circumvent eligibility requirements, subscription checks, or booking limits (including misuse of invite codes or duplicate accounts).

10. Intellectual Property

The Platform, including text, graphics, trademarks, and software, is owned by NiceToMeetYou.ai or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Platform for personal purposes. You may not reproduce, distribute, or create derivative works without our consent.

11. User Content

You may submit reviews, messages, venue votes, profile updates, table chat, photos, and other content (“User Content”). You represent that you own or have rights to the User Content you post. By submitting User Content, you grant NiceToMeetYou.ai a worldwide, royalty-free, transferable license to use, reproduce, adapt, and display it for operating and promoting the Platform, generating Real-World Feedback Reports, and improving matching quality. We may remove or redact User Content that violates these Terms or our policies.

12. Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and share personal data.

13. Disclaimer of Warranties

The Platform and Events are provided “as-is” and “as available.” We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free service.

Some countries and states do not allow these exclusions. Nothing in this section limits any guarantee or right that cannot be excluded under the law that applies to you, including the consumer-protection laws of the country where you live.

14. Limitation of Liability

To the fullest extent permitted by law, NiceToMeetYou.ai is not liable for indirect, incidental, consequential, special, or exemplary damages arising from or relating to your use of the Platform or attendance at Events. Our total liability for any claim is limited to twenty-five percent (25%) of the amounts you paid to us in the twelve (12) months preceding the claim.

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for fraud, gross negligence, or willful misconduct. They also do not reduce the rights you have under the mandatory consumer-protection laws of the country where you live.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NiceToMeetYou.ai and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising from your use of the Platform, your User Content, or your breach of these Terms.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or transportation disruptions.

17. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Johnson County, Kansas. You consent to that venue and waive objections to inconvenient forum.

If you are a consumer who lives outside the United States, this choice of law does not take away the protection of the mandatory laws of your country of residence, and you may also bring a claim in the courts where you live.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Platform at least thirty (30) days before they take effect. If you do not agree with a change, you can cancel your subscription before it takes effect, and you will not be charged for any renewal after that date. If you keep using the Platform after the effective date, the updated Terms apply to you. Where the law of your country requires your express consent to a change, we will ask for it.

19. Contact

Questions about these Terms? Use the contact form.