Customer Support
Questions about bookings, billing, or getting around the app? Send us a note and we’ll get you unstuck.
ContactPick the topic that fits your request. Each option opens an email to our shared inbox with the right subject so we can respond quickly.
Questions about bookings, billing, or getting around the app? Send us a note and we’ll get you unstuck.
ContactVerified requests from public safety agencies are handled through our central inbox with extra identity checks.
ContactReport behavior concerns, request follow-up on an incident, or ask a safety question—our Trust & Safety leads review every message.
ContactWorking on a story or need assets? Reach out and we’ll share background, interviews, and event access when available.
ContactPrefer self-serve answers? Our FAQ covers booking flow, policies, subscriptions, and more.
Visit FAQ